Refund policy

At Amelviae, customer satisfaction is important to us. We aim to provide a clear and convenient return experience for every customer.

This Return & Refund Policy explains our return period, eligibility requirements, return process, refund procedures, and related information for purchases made through amelviae.shop.

For additional information, please review our Shipping Policy and Payment Terms.

1. 30‑Day Return Policy We offer a 30‑day return policy. Customers may request a return within 30 days after delivery of their order.

To be eligible for a return, items must be:

2. Non‑Returnable Items Certain goods cannot be returned for health, hygiene or custom‑made reasons. These include swimwear, lingerie, custom‑printed products and clearance marked final‑sale items. We will not accept returns on final‑sale goods.

3. Return Request Process Before sending any item back, you must submit a return request. Please contact our support team to start your return. Include your order number and details of items you wish to return. Once your request is approved, we will send you clear instructions for return shipment. Do not send goods back without prior authorisation.

4. Return Shipping Costs Under UK consumer rules, you are responsible for return postage costs unless the item is faulty, damaged or sent incorrectly by us. If the return is due to our error, we will cover reasonable return shipping expenses.

5. Inspection of Returned Goods All returned items will be inspected upon arrival at our receiving location. If goods show signs of wear, damage caused by you, or missing tags, we reserve the right to refuse the return or issue a partial refund.

6. Refund Processing After successful inspection and acceptance of your return, we will initiate your refund. Refunds go back to your original payment method. Please allow 5‑10 working days for funds to show on your account, timing depends on your payment provider.

7. Faulty or Damaged Goods If you receive faulty, defective or damaged items, notify us promptly after delivery. Provide clear photos of the product and packaging. We can offer repair, replacement or full refund in line with UK Consumer Rights Act 2015.

8. Cancellation Before Delivery You may cancel your order before it has been dispatched. Contact customer support with your order number. If the order has already shipped, you will need to follow our return procedure after receiving the parcel.

9. Partial Returns You may return part of an order. Refund will correspond only to the value of returned items. Original shipping fees are not refundable unless the whole order is returned due to our error.

10. Exchanges If you would like an exchange for size or different variant, please submit a return request and place a new order for your desired item. Refund will be processed for the returned product once received and checked.

11. Late Returns Returns submitted outside the 30‑day window after delivery will not generally be accepted. We may make discretionary exceptions, but this is not guaranteed.

12. Contact Information Business Address:

46 The Parade

Cardiff CF24 3AB

United Kingdom Telephone:

+44 1464 232380

If you have any questions regarding returns and refunds, please reach out to our customer service team.